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Choosing your IP Office supplier for installation, maintenance and support is a difficult decision

With so much choice and pricing wars its certainly not easy! With Extera you can be assured that not only are we competitive but we will look after you pre and post sale in a way others just don't! You can see this from our independent reviews on TrustPilot and by the number of customers who renew with us year on year. We are also fully accredited 'Avaya SILVER Partners' and very proud to be a 'Partner in Customer Excellence' awarded following Avaya's customer satisfaction survey through the Avaya accreditation program.

When we provide installation we will include the first 12 months Maintenance Package free of charge, including IPOSS (Avaya IP Office Support Services) which provides major/minor software upgrades, priority access to support services and technical resources. Optional Saturday & 24x7 cover is also available.



Onsite installation of your new phone system by certified engineers & professionally Project Managed

System configuration as per your business requirements

Normal office hours and evening/weekends available

Post install check, handover and sign off to ensure you are comfortable with your new telephone system


 Maintenance, Help & Support

First years free maintenance support - saving you a minimum of £400

Hardware and software fault resolution

Normal office hours (Mon-Fri 08.30-17.00 Excluding Bank Holidays) and Sat or 24x7 support available

On Site Response - within 8 Hours, Remote Response - within 4 Hours, Clear Time - within 16 Hours

Call us for ad-hoc support or 'how to' advice and simply pay as you go



Onsite End-User training from only £500 per day - from basic handset features to IP softphone and Call Centre usage

Onsite Administrator training from only £500 per day - from basic system configuration and maintenance to Call Centre Supervisor, Wallboards and Reports

Ensure you and your staff are competent with your new Phone System and features

Training sessions in groups of up to 10 people to minimise day-to-day office disruption



Finance your Avaya phone system. Quotes available on request (subject to status/T&C's)

Turn large upfront costs into more manageable payments, acquire the technology you need when you need it

Refresh your technology according to the demands of the business, avoiding obsolescence and helping to establish a more disciplined – and cost-efficient approach to managing your technology

Reduce total cost of ownership through a more structured approach to acquiring, deploying and disposing of telecoms equipment


 Voice & Data Cabling

Voice and Data Cabling and Fibre Optic Cabling

Single telephone or data points to complete solutions including design and testing

Accredited with major brands including Datwyler & Brand-Rex; full warranties provided

Supplier to many major corporations and government organisations

Put us to the test, make an enquiry today!

For more information on Avaya IP Office and Extera (our services/prices) please browse the tabs above OR check our products and pricing directly in our online shop, Extera Direct.



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Extera Direct is a trading name of Extera Limited