Avaya IP Office 500 - (Rel 10+) Receptionist RFA 1 License

A receptionist is usually first to receive contact from a customer; how the call is answered and managed usually determines a customer’s impression of the business. Avaya IP Office 500 Receptionist provides the tools to enable efficient and effective call handling for single sites or multiple locations.

Please note:
Due to recent system process changes by Avaya, licenses can take a while longer so please allow up to 3 working days to receive your licenses.  These licenses are generated electronically then emailed to you.
Avaya licenses are generated against a unique system id number and once generated cannot be reversed. Licenses are excluded from our no quibble returns policy.

Key Features:

• Call Management: the intuitive PC interface enables receptionists to efficiently handle incoming and outgoing calls as well as create conference calls and manage queues; all with a click-and-drag of the mouse.
• Busy Lamp Field Status: Busy lamp fields provide the receptionist with speed dial icons as well as a presence status indication of all IP Office users within a Small Community Network Environment.
• Incoming Call Scripts: scripts can be created for incoming calls based on DDI and CLI. This gives the receptionist important customer information on call answer to enable a more professional and personal service.
• Queue Management: up to 8 queues can be created to enable the receptionist to manage calls by exception.
• Integration with Microsoft Outlook: contacts from Outlook can be created and made visible for click-to-call operation.
• Door Open Control: For 2 door entry systems.
• Park Slots: up to 16 park slots can be managed by the receptionist.
• Call History Logs: up to 100 call history entries.
• Centralised Receptionist: with a Small Community Network, IP Office Receptionist can provide service to up 32 offices.

Whats included :

• Avaya IP Office 500 - (Rel 10+) Receptionist RFA 1 License

If unsure of your exact requirements, please use LIVE CHAT or call the sales team who will be able to advise you. Alternatively email us at customerservices@exteradirect.co.uk