Returns Information

We want you to be happy every time you shop with us, but if you ever need to return an item, we try to make it as easy a possible.

We operate a 'no quibble' returns policy; Goods ordered in error or unwanted goods (sale or return/your cooling off period) may be returned to us within 7 working days of receipt (the 'cooling off' period).

The customer will bear the cost of the returns including insurance as applicable. All returns are subject to our authorised returns procedure which is deemed to form part of our Terms & Conditions.

If you need to return goods please contact us and we will provide you with a returns number and the details for you to return the goods.

The equipment should be returned to us (or we may arrange collection for certain items) in the same condition it was received, with the returns number clearly stated on the packaging along with the complete original packaging enclosed (please take care not to damage/mark original packaging when returning to us, this is your 'duty of care')

For warranty or faults you must have complied with conditions set out by the manufacturer, we may direct you to the manufacturer warranty process where relevant. If the fault occurs within the first 7 working days we will replace the goods at our cost for new, we will also arrange collection at our cost.

The following products are excluded from the no quibble returns policy:
Avaya Licenses

For more information or assistance please contact us

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Extera Direct is a trading name of Extera Limited