Side-by-side training is a key ingredient of any call centre training programme. This has just got easier with the introduction of a small headset adaptor.

The Agent Buddy Training Switch makes side-by-side training easy to achieve. There are two separate mute buttons which allow either the trainer or the advisor to easily join or leave the conversation.

• Dual control with 2 mute buttons
• Listen-in only or train/take over call
• Works with wired or wireless headsets or a mix
• Compact for storage when not in use
• Use with Agent, Plantronics, Jabra and Sennheiser headsets
• Works with most makes of telephones