Fanvil X6U Enterprise IP Phone
Poly Blackwire C3215 USB & 3.5mm Headset
Konftel 300Wx (with DECT base)No longer available / discontinued.
We are sorry, this product is no longer available to order from our store, however please call us on 01295 220615Â or use the 'Need help with this product?' section to email or 'livechat' with us and we will try and identify a suitable alternative product.
Avaya IP Office 500 - (Rel 9.0) Advanced Edition License
Avaya IP Office 500 Advanced Edition enables businesses to differentiate through exceptional customer service, providing the tools to effectively handle high call volumes and gather customer intelligence to increase productivity and drive revenue opportunities.
Key Features:
- View Agent Status: supervisors can view real time status on agents such as number of calls answered, average answer time and calls lost.
- Historical Reporting: standard or customised reports can be created to report on historical call centre information.
- Campaign Manager: create surveys where customers can automatically give feedback or leave information by providing easy to follow questions via voicemail.
- Contact Store: archive call recordings for secure storage and easy retrieval via a web browser. Archived recordings can be searched based on a number of parameters such as date, time and extension number.
- Interactive Voice Response (IVR): self-help menus can be created to allow customers to automatically interact with a business via voice control. For example, this can be used to allow customers to place or change orders and check delivery status.
- Text To Speech (TTS): enhance the callers experience by allowing the IP Office to read back information that has been captured from a database.
Included in Advanced Edition are the following licenses:
- Customer Service Supervisor License - 1 User: 1 x IPO LIC CUSTMR SVC SPV RFA 1 (217655)
- VMPro Recordings Administrators License: 1 x IPO LIC CONTACTSTORE RFA LIC:DS (187166)
- Voicemail Pro VB Script License: 1 x IPO LIC VB SCRIPTING RFA LIC:DS (182300)
- Voicemail Pro Database Interface License: 1 x IPO LIC 3RD PRTY IVR RFA LIC:DS (182298)
- Voicemail Pro TTS (Generic) 8-port License: 8 x IPO LIC 3RD PRTY TTS RFA LIC:CU (182303)
- Customer Call Reporter (CCR) PC Wallboard License
| Key Features | |
| Product Description | Avaya IP Office 500 - (Rel 9.0) Advanced Edition License |
| Product Type | Avaya IP Office system licence |
| Compatibility | Avaya IP500v1 and IP500v1 systems on software release 9.0 only |
| Features | Enables tracking and measuring customer service and agent productivity, search & replay of call recordings and interactive voice response (IVR) with external databases. In particular, this system license enables IP Office Customer Call Reporting (CCR), ContactStore Call Recording Library, Interactive Voice Response (IVR), Visual Basic Scripting and 8 ports of third-party Text-to-Speech to allow database queries using IVR to be read over the phone. |
| Manufacturer Part Number | 275617 |
| Warranty | None |
Whats included :
- Avaya IP Office 500 - (Rel 9.0) Advanced Edition License
If unsure of your exact requirements, please use LIVE CHAT or call the sales team who will be able to advise you. Alternatively email us at customerservices@exteradirect.co.uk
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