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Delivery:
All delivery times stated are only applicable where the product is in stock and readily available. If you require a product for a specific deadline it is always advisable you call in during office hours (8am to 6pm Mon-Fri) to confirm availability and immediate despatch.
DELIVERY DAYS ARE ‘WORKING DAYS’ (exc. Bank Holidays, weekends*, Good Friday, Christmas Eve and New Years Eve.)
Prices:
Price for delivery will be shown at point of “adding to basket” via the online shop or explained to you by the sales specialists at Extera.
Free Delivery for Orders over £100
Free delivery is available on any order over £100 before VAT where the delivery address is within the GB Mainland.
Next Day
Definition/target – Normally delivered next working day before 6pm
Products available for next day delivery must be ordered before 4:00pm.
Next day refers to next working day and delivery can be from 8am to 6pm during that day – no time can be given equally ‘morning’ or ‘afternoon’ deliveries cannot be stated or promised.
*If you require special delivery such as;
Before 10am
Before 12pm
Saturday am
Then please always order through the call centre on the Freephone sales number and a sales specialist will be pleased to advise availability and prices.
Up to 10 days
Definition/target – Normally delivered after 2 working days but allow up to 10 business days
Products stating delivered within 10 days (2 weeks) are usually much faster and can in some circumstances be next day delivery – we allow up to 10 days as in some cases stock has to be shipped directly from the manufacturer, or where the particular product is in high demand and stocks extinguish too fast (a continual re-stocking).
Up to 20 days
Definition/target – Normally delivered after 5 working days but allow up to 20 business days
Products stating delivered within 20 days (up to 4 weeks) are usually shipped between 5 and 20 days and supplied direct from the manufacturer based on low demand or more specialist products.
We will always notify customers of longer delivery times at point of order, and where possible offer alternative options or a full refund if the delivery times are totally unsatisfactory and outside the original guidelines on this web site/shop.
Where delivery fails due to the carrier or Extera then delivery payment refunds are only made at Extera’s discretion and assessed based on the circumstances of each incident (only where delivery was charged).
Errors and Omissions are excluded. |
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