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Ordering
Extera accept orders from existing customers by Purchase Order only, in writing by FAX or POST. Orders placed using credit or debit cards will be accepted by telephoning Extera during business hours 08:30 to 17:30 or by secure online ordering.
Any special instructions such as delivery, colour, quantity and product required together with the date and place of delivery must be provided at time of order by the customer.
Price
The prices on this website are correct at the time of publication and are exclusive of VAT; however, these prices are subject to change without notice. Should prices alter then we will invoice at the current price ruling at the time of delivery, or, in case of online order we will contact you (the customer) prior to despatch for the required payment, or to arrange a refund to the purchasing credit or debit card. All prices listed are subject to VAT at the rate prevailing.
Disclaimer - Prices
While Extera Limited (hereafter and herein referred to as "the company") will endeavour to make the specifications and pricing in this catalogue as current and accurate as possible, they can in no way be held responsible for any errors or omissions, or changes to specification or price which may occur, howsoever caused.
Supply of services, products or goods
You are referred to our Terms and Conditions of Sale as herein stated. All orders taken by us are subject to these Terms and you should not place any order or any further order, or enter into any supply contract with the Company unless and until you have read and understood our Terms and Conditions which will bind you in any business undertaken with us. You are deemed to accept our Terms and Conditions on taking delivery of the goods ordered. All orders, howsoever placed, including, but not limited to by POST or FAX on Company letterhead or note paper, by E-Mail from a Company or organisation, or by Visa or Master Card (credit cards) Switch/Maestro or Electron (debit cards) by telephone or other method, will be legally binding on the Company, organisation or individual by whom they have, in the sole view of the Company, been place, and as such will be subject to these Terms & Conditions.
In the event that you do not accept or wish to accept our Terms and Conditions, then all goods must be returned to us unopened as received and unused, with full original packaging and instructions, carriage paid, fully insured, within three working days from the date of receipt of the goods, without prejudice, however, to our rights against you for any resultant breach of contract. Any goods not returned within that period, for whatever reason, are deemed accepted by you in accordance with our Terms and Conditions by which you will be fully bound.
Variation to Terms and Conditions
All goods supplied by us to you are supplied with the express understanding that they are supplied in accordance with our Terms and Conditions of Sale as set out herein. No variation or attempted variation of these Terms and Conditions made by the customer in any purchase order given by you to us, or otherwise shall be accepted by the Company unless such variations are accepted in writing and signed by a Director of the Company.
Any alteration to Terms and Conditions to accommodate individual ordering, accounting or company procedures are subject to approval in writing and signed by a Director of the Company.
Guarantee
All products come with a manufacturer guarantee set out by the manufacturer's terms and conditions of such a warranty against product failure under normal usage and excludes damage caused by the user/purchaser of any products. The guarantee is 12 months unless stated otherwise at time of order, or by manufacturer warranty information at time of sale.
Carriage and Charges
Delivery is currently only within the UK mainland. We reserve the right to alter carriage charges at any time. The time for delivery of the goods is not of the essence. The agreed dates for delivery are estimates only and a failure by the Company to comply with them shall not be a breach of these Conditions.
Disclaimer - Delivery
While Extera Limited will endeavour to make delivery times as indicated within this web site; Extera is in no way responsible for deliveries taking
longer than indicated and all days indicated on this web site are 'working days' being Monday to Friday excluding Bank Holidays, Good Friday,
Christmas Eve and New Years Eve). Delivery specifications and pricing in this catalogue as current and accurate as possible, Extera are in no way to
be held responsible for any errors or omissions, or changes to delivery or price which may occur, howsoever caused. Refunds to deliveries are solely
at Extera's discretion and where required will be on a 'case by case' basis. All reports of 'non-delivery' must be reported within 14 days.
Delivery discrepancies
All discrepancies with deliveries of goods must be made within 5 days of receipt of the goods.
Returns
All returns are subject to our authorised returns procedure which is deemed to form part of our Terms & Conditions. If you need to return goods you should call the company and we will provide a returns number or returns approval. The equipment should be returned to Extera with this returns number or details clearly stated on the packaging, along with details of the fault, proof of purchase and original packaging enclosed - we will return the product around as quickly as possible so long as we are satisfied the conditions of the fault/return meet our terms and conditions, and the warranty conditions set out by the manufacturer and "normal use". The cost of return and insurance is born by the customer for the return and may be refunded at solely the company's discrepancy.
Manufacturer's warranties
Extera honours all manufacturers' warranties provided that defects are notified to the Authorised Returns Department and the customer accepts the responsibility for the return of goods.
If no fault is found
Products found to have no fault will be returned. Manufacturers' repair charges may apply for no fault found items and these costs will be passed on to the customer.
Sale or Return
Extera does not supply goods on Sale or Return under any circumstance.
Goods ordered in error
Goods ordered incorrectly can only be returned within 7 days of receipt and must be in all original packaging and returned in brand new condition without exception. The following handling charges will apply where goods are NOT returned in A1 as new condition: Domestic Equipment - 25% handling charge and Business Equipment 20% handling charge. In addition the customer will bear the cost of the returns to Extera.
For hygiene reasons headset products which have been removed from the original packaging will under no circumstances be accepted back for return. In some circumstances we may have to charge a re-stocking fee (depending on our suppliers/distribution on a case by case basis) which would be a maximum of 10%.
Goods supplied in error
If Extera supplies a product in error, it will arrange for the collection of the goods. Liability will not be accepted for products supplied in against a verbal order. Hard copy confirmation is, therefore, essential.
Cancellation of orders
Any cancellation of goods ordered must be notified to us by telephone, in writing by Email or FAX before the goods are dispatched. Failure to notify us where goods have already been shipped will result in the customer having to pay the original shipping charges (if applicable) and the return postage/insurance costs. The following handling charges will apply where goods are NOT returned in A1 as new condition: Domestic Equipment - 25% handling charge and Business Equipment 20% handling charge. In addition the customer will bare the cost of the returns to Extera. For hygiene reasons headset products which have been removed from the original packaging will under no circumstances be accepted back for return. In some circumstances we may have to charge a re-stocking fee (depending on our suppliers/distribution on a case by case basis) which would be a maximum of 10%.
Refunds - goods
Before any credit or refund is made, all goods must be back in the possession of Extera and satisfy any returns procedures/terms and conditions set out herein. Where any goods are lost or missing before reaching Extera the customer is responsible and should claim on their insurance under any return (unless such return has been arranged by Extera (i.e. collection by courier)).
Credit terms
Unless otherwise agreed in writing, credit account customers will receive 30 days payment terms from the date of invoice. Such payment is to be
received by the company no later than 30 days from the date of invoice. Under no circumstances will goods be dispatched to any company with an
overdue account unless otherwise agreed in writing by the company director. Interest will be charged on all overdue balances at the rate of 2.5% per
month, compounded monthly, until the date payment is received in full. All costs, charges and expenses incurred by the company in recovering any debt
shall be paid by you (the customer) on a full indemnity basis. Should payment not be made within 30 days, Extera Limited will be entitled to charge
(in addition to interest and any legal costs ordered by the court, and without prejudice to any other rights or remedies available to Extera Limited)
the sum of £50 plus VAT, or 10% of the total debt, whichever is the greater, by way of liquidated damages and as a contribution to the
administrative costs incurred, together with such other sums as may reasonably be incurred by the Company in taking steps to secure payment. The Customer shall at no time be entitled to set off any amount against any sums due to the Company which shall be paid in full without deduction. Under no circumstances shall payment be withheld pending receipt of a statement. Credit card terms are payment at time of order.
Title to Goods
Extera Limited shall remain the owner of all goods or products supplied to the customer until such time payment has been received in full from the customer/purchaser. The goods shall remain the property of Extera Limited and the buyer/customer shall store them so that they are readily identifiable as Extera's goods, until such time as payment for them and for all other goods agreed to be sold by the company has been received in full. Where ownership of any goods remains vested in the Company the Company shall be entitled to repossess any goods supplied at any time. Extera Limited may for the purpose of recovering its goods enter upon any premises where they are stored or where they are reasonably thought to be stored and may repossess the same. It is the sole responsibility of the purchaser to ensure that all goods received from the Company are fully insured against any eventuality including, but not limited to, fire, theft, flooding, etc., until such time ownership of said goods has passed to the purchaser. Should goods become damaged in any way after they have been received by the purchaser, the purchaser will be liable to pay to the Company the full purchase price of the goods.
Force Majeure
Extera Limited shall not be liable to the customer for any failure to perform its obligations due to any circumstances beyond its control (including, without limitation, strikes, lockouts, industrial disputes, failure of power supplies, delays caused by British Telecommunications plc or any other person, firm or company, delays caused by any manufacturer of the goods, riots, civil disturbances, war or warlike activity, embargo, fire, explosion, flood or natural causes) and in such event Extera Limited may elect by written notice to cancel any agreement with the customer or elect that the time for performance shall be extended until such time as Extera Limited can reasonably effect performance.
Limit of Liability
Except in respect of death caused by the Company's negligence the Company shall not be liable to the Buyer by reason of any representation or implied warranty condition or other term for any duty at common law or under the express terms of the Contract for any consequential loss or damage (whether for loss of profit or otherwise) costs expenses or other claims or consequential compensation whatsoever whether caused by the negligence of the Company its employees representatives agents or otherwise which arise out of or in connection with the supply of Goods or the use or resale of such Goods by the Buyer. In any case the Companies liability shall not exceed the original purchase price of the goods.
Law and jurisdiction
The order shall be construed and have effect in all respects in accordance with English law and any disputes arising there from or in connection with these Terms & Conditions and any written special conditions of purchase applicable hereto shall be submitted to the exclusive jurisdiction of the English Courts.
EXPORT CONTROL
You acknowledge that product or products may include technology and
software which is subject to US and EU export control laws and laws of the country where it is
delivered or used: you must abide by all these laws. Product may not be sold, leased or
transferred to restricted / embargoed end users or countries or for a user involved in weapons
of mass destruction or genocide without the prior consent of the US or competent EU
government. You understand and acknowledge that US and EU restrictions vary regularly and
depending on Product, therefore you must refer to the current US and EU regulations.
Call Recording
Any call to or from Extera may be recorded for training or quaility purposes.
Other sites/links
Extera assumes no responsibility for the content of any other websites to which the Extera website has links.
Disclaimer
Whilst every effort is made to ensure all specifications and prices shown on Extera's web site are as accurate as possible at the time of going to press, neither the Company nor the publishers can be held responsible for any errors or omissions which may occur.
Errors and Omissions are excluded.
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